In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the ownership and service provider details of this website are as follows:
- Company Name: BIN FIRNAS TRAVEL SL
- Address: C/ Teatro, 19, bajo PEÑARROYA
- Phone: +34 624 591 426
- Email: viajesbinfirnas@gmail.com
- Tax ID (N.I.F.): B56080765
For additional information, you may contact us via the phone number or email provided above.
TERMS AND CONDITIONS OF USE
1. User Responsibility
Visitors, clients, or users of this website are responsible for carefully reading these General Terms of Use. Accessing or using the website implies full knowledge and acceptance of all legal notices and established conditions.
2. General Terms of Use
Our website provides access to a variety of information, services, programs, or data (hereinafter, “the content”) on the Internet, belonging to:
BIN FIRNAS TRAVEL SL (hereinafter, “The Company”) or its licensors, which the CLIENT/USER may access. The CLIENT/USER assumes responsibility for the use of the portal, including any registration required to access certain services or content.
In such registration, the CLIENT/USER must provide truthful and lawful information. As a result, they may receive a password, for which they will be responsible, committing to use it diligently and confidentially.
The CLIENT/USER agrees to use the content and services (e.g., chat services, discussion forums, or newsgroups) provided by The Company appropriately and, without limitation, agrees not to use them to:
(i) Engage in illegal, unlawful, or fraudulent activities or those contrary to good faith and public order.
(ii) Disseminate racist, xenophobic, pornographic-illegal, terrorism-apologizing, or human rights-violating content.
(iii) Cause damage to The Company’s or third parties’ hardware/software, introduce viruses, or any other harmful systems.
(iv) Attempt to access other users’ email accounts or manipulate their messages.
The Company reserves the right to remove any comments or contributions that violate human dignity, are discriminatory, xenophobic, racist, pornographic, harmful to youth or children, or threaten public order or safety. The Company is not responsible for user opinions expressed in forums, chats, or other participation tools.
3. Right of Exclusion
The Company reserves the right to deny or withdraw access to the website and/or services without prior notice, at its own discretion or upon a third party’s request, in cases of non-compliance with these General Terms of Use.
4. Disclaimer of Warranties and Liability
The Company shall not be liable for damages of any kind, including but not limited to:
- Errors or omissions in content.
- Website unavailability.
- Transmission of viruses or malicious software, despite having implemented necessary technological measures.
Likewise, The Company is not responsible for the legality, quality, reliability, usefulness, or availability of third-party services offered on this website.
Finally, The Company is not liable for unlawful, negligent, fraudulent, or non-compliant use of the website under these terms.
5. Links
If our website contains links or hyperlinks to other Internet sites, The Company does not exercise any control over such sites or their content. Under no circumstances shall The Company be held responsible for the content of any external link, nor does it guarantee the technical availability, quality, reliability, accuracy, completeness, truthfulness, validity, or constitutionality of any material or information contained in such hyperlinks or other Internet sites.
Likewise, the inclusion of these external links does not imply any type of association, merger, or participation with the linked entities.
6. Intellectual Property
The Company, either as the owner or assignee, holds all intellectual and industrial property rights to its website and its contents (including but not limited to images, sound, audio, video, software, texts, trademarks, logos, color schemes, structure and design, selection of materials, computer programs necessary for its operation, access, and use, etc.), owned by The Company or its licensors.
The reproduction, distribution, public communication, transformation, exploitation (especially commercial or industrial), assignment, rental, sale, lending, modification, extraction, reuse, or any other exercise of intellectual or industrial property rights over the aforementioned elements—or any part of this website’s content—is expressly prohibited, unless The Company has granted prior written authorization.
THE CLIENT/USER acknowledges The Company’s Intellectual and Industrial Property Rights and agrees to respect them. They may view, print, copy, and store the website’s elements on their computer’s hard drive or any other physical medium solely for personal and private use.
THE CLIENT/USER must refrain from deleting, altering, bypassing, or manipulating any security device or system installed on The Company’s web pages.
THE CLIENT/USER may not use The Company’s trademarks, logos, trade names, domain names, or any other distinctive signs without prior express written consent.
7. Cancellation and Refund Policy
- Notice of Cancellation
All cancellations must be notified in writing (by email or registered letter) to the agency. The date on which such notice is received will determine the applicable penalty. - Deposit / Down Payment
At the time of booking, a non-refundable deposit equivalent to 40% of the total price of the trip must be paid. This deposit will not be refunded under any circumstances if the client decides to cancel the booking, unless the agency expressly agrees otherwise in writing. - Cancellation Deadlines and Penalties
Time prior to departure Penalty on total trip cost
More than 60 days 30%
Between 60 and 30 days 50%
Between 29 and 15 days 75%
Between 14 and 7 days 90%
Less than 7 days before departure or in case of no-show 100%
- Changes by the Client • Any change of travel date, passenger name, or other booking details will be treated as a partial cancellation and subject to the same penalties as full cancellation, in addition to a fixed administrative fee of at least €50 per booking.
• Changes are only allowed if the supplier (hotel, airline, etc.) authorizes them. The agency does not guarantee that such changes will be granted. - Non-Refundable Services and Special Fares • Some services included in the package (such as flights, promotions, or special fare bookings) are non-refundable from the moment of confirmation.
• Promotions such as “special offer,” “last minute,” or other heavily discounted fares may carry higher penalties or no refund at all. - Cancellations Due to Force Majeure • If the service provider (hotel, transport company, etc.) cancels all or part of the service, the agency will manage the refund of the amount recovered from the provider if possible. However, the agency will not be responsible for any additional costs incurred by the client (unused transport, alternative accommodation, incidental expenses, etc.).
• In the event of illness or other personal reasons, the same penalties outlined in Section 3 will apply. - Refunds • Any refunds, where applicable, will only be processed once the agency has received the corresponding refund from the suppliers (hotel, airline, etc.).
• No partial refunds will be made for unused services unless expressly agreed and confirmed in writing.
• Management fees, administrative charges, bank fees, insurance, and other costs will always be retained by the agency and are non-refundable. - No-Show • If the client fails to appear on the scheduled date and time without having provided formal cancellation at least 24 hours in advance, they will lose all rights to a refund and a penalty of 100% of the total trip cost will apply.
- Cancellation Insurance • Clients are strongly advised to purchase travel cancellation insurance covering illness, accident, or other unforeseen events.
• Failure to purchase such insurance does not exempt the client from the penalties described in this policy. - Travel Documents • The client is solely responsible for obtaining valid passports, visas, travel permits, and any other required documentation. Any absence, delay, or error in such documents will not entitle the client to a refund.
- Applicable Law and Jurisdiction • These terms are governed by Spanish law (or the law of the applicable autonomous community).
• Any dispute shall be submitted to the courts of the city where the agency has its registered office, unless another jurisdiction is legally mandatory.
8. Data Protection
The provisions set forth in the corresponding section of these terms and in the Privacy Policy shall apply.